Code of practice

Nowadays gambling industry is one of the most popular and rapidly developing entertainment industries all over the world. However, it is also considered to pose a certain threat to the existing and potential players because of a number of negative gaming impacts. For this end a lot of countries and international organizations urge gambling providers to develop responsible gambling programs and codes of practice to keep to so that to minimize all possible negative outcomes of problem gambling on the gaming community.

Viaden Gaming highlights its compliance with the current Code of Practice as a top priority in conducting its international business activity and establishing business relations.

Implementing the present Code of Practice Viaden Gaming seeks to develop a responsible gambling environment and expresses its full commitment to maintaining the responsible gaming Code of Practice for the mutual benefit of players, staff and management.

Mandatory Requirements

Viaden Gaming is an acknowledged e-gambling software developer and provider with a reputation of a credible and reliable business partner. Paying great attention to our business reputation, we have developed the mandatory requirements for our potential business partners to obey in order to comply with our responsible gaming policy.

• First and foremost, a licensee must conduct legal business activity in compliance with the legislation of the area where they are going to operate. With this in mind it is required to undertake all the actions presupposed to identify all transactions especially those that bear the characteristics of money laundering activity.
• Age verification and fraud prevention systems are mandatory to be employed to minimize the possibility of underage gambling and ensure security and protection of personal and financial data of the customers.
• The licensee is supposed to develop, implement and maintain the unique rules for players to obey while on the web-site, which is particularly required to prevent and struggle against the issue of problem gambling and create the responsible gambling environment.
• To ensure the high level of credibility and transparency, licensees are required to provide full and trustworthy information regarding the betting procedure as well as reliable winning information, including the process and the order of winning payment and cash out. It is also appreciated to provide the players with all possible payment methods employed and a list of currencies that can be used while playing.
• A crucial point in developing a credible gambling environment is customer communication, support and feedback measurements introduced. In case any question, inquiry or complaint arises, a player should have an opportunity to submit it for considering by the support team and receive a complete and decent reply with possible links for further and more comprehensive reference if needed.
• One of the most disputable issues in gambling is advertising and promotion activities that meet a number of obstacles in many countries. The key point in this regard consists in creating reliable, socially responsible and compliant with the existing legislation advertisements that will be promoted with the help of decent methods and not aimed at the underage. Moreover, the licensee must prevent unsolicited bulk communications (i.e. spam), including text messages, picture messages and e-mails.
• To conduct legal and reliable operations with Viaden Gaming a licensee is obliged to meet a set of Operational Requirements aimed at developing credibility between the players and the operator and concerning the timely wins payouts and avoiding all possible “unfair” actions and conditions towards a player arising during the course of play.
• And finally, the licensee should guarantee training on social responsibility and problem gambling for all customer service and other relevant staff members to raise the awareness of these issues for frontline staff who deal with gamblers to make sure they are fully equipped to deal with any indications from customers that they are in need of advice or assistance to help them deal with a potential gambling problem.

Introducing the above mentioned requirements Viaden Gaming ensures its full commitment to the principles of the responsible gaming and proves its inviolable compliance with gambling legislation.

Territories subject to Exclusion

Viaden Gaming seeks to promote responsible gambling principles in accordance with the legislation of jurisdictions of its operation by means of excluding the possibility for the players from a number of countries to participate in gambling activity because it contradicts their national legislation in terms of gambling. “Excluded Territory” is a term used by the licensor to denote:

• the list of excluded jurisdictions as determined by the Licensor from time-to-time in its own sole discretion, and
• any country with which either or both of the parties is prohibited from doing business by a party's governmental authority.

Here is a list of jurisdictions treated as “Excluded Territories”:

1. Canada 
2. China 
3. Cook Islands 
4. Iran (Islamic Republic Of) 
5. Iraq-Saudi Arabia Neutral Zone
6. Kingdom Thailand 
7. Korea, Democratic People's Republic Of 
8. Lao People's Democratic Republic 
9. Libya Arab Jamahiriya 
10. Myanmar/Burma 
11. Nauru 
12. Netherlands 
13. Niue 
14. Somali Republic
15. South African Republic
16. State of Israel 
17. Sudan Republic
18. Syrian Arab Republic 
19. The Commonwealth of Australia
20. The Commonwealth of Puerto RicoPuerto Rico 
21. The Federal Republic of Nigeria 
22. The Republic of Argentina
23. The Republic of France
24. The Republic of Iraq 
25. The Republic of Italy
26. The Republic of Poland
27. The Republic of Uzbekistan 
28. The Republic of Zimbabwe
29. The Republic of Belarus
30. The Republic of Cuba 
31. The Russian Federation
32. The Turkish Republic of Northern Cyprus Territory of Guam 
33. Turkey Republic
34. United States Minor Outlying Islands 
35. United States of America
36. Virgin Islands (U.S.)

The policy of Viaden Gaming concerning the jurisdictions excluded from the areas of e-gambling operation is under continuous scrutiny and is constantly updated in compliance with the alterations in legislation of the above mentioned list of countries.

For terms and conditions of Viaden Gaming service delivery please contact our sales representatives.