Maintenance and Support

The contemporary online gaming market demands rapid and effective software maintenance.  In order to successfully implement any online gambling business strategy the following considerations are critical:

• Complexity management
• Risk minimisation
• Cost control

Viaden Gaming has the technical skills and the industry experience to help you optimise your online gaming solution performance and your business processes.  We will help you manage all three critical areas.

Frequent software upgrades are highly recommended for staying on the competitive edge of the market.  It is crucial that you not only invest in quality software, but also maintain that quality by investing in support and maintenance programmes on an ongoing basis. Viaden Gaming offers high quality and cost effective maintenance and support as part of a service that lasts the full ‘life-cycle’ of a piece of software.  If you subscribe to our maintenance programme you receive regular upgrades and enhancements together with exceptional support.  We regularly check system and server functions and performance in order to keep your system running 24/7.

We want your online gaming business to maximise the return on your investment and minimise the risk of system failures.  If you purchase our support and maintenance services we will use our experience and expertise to help you achieve those goals.

Our charge for these services is only 10% of your company’s monthly profit.  With services ranging from technical support to security auditing, we will help you optimise your business.  The maintenance and support package includes the following services:

• System update with new games when released (not less than 40 games per year)
• Diagnosis
• Day-to-day system operation support
• Regular system audits
• Technical consultations
• Efficiency restoration
• Security auditing
• Regular system updates
• New game installations

Our client-focussed approach and commitment to quality guarantee a prompt response to any problems that you come across.  Choose our support and maintenance package to empower your online casino or poker room and keep it ahead of the curve.